Refund policy

ALMUSAIR – Return & Refund Policy

At ALMUSAIR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • We offer a 7-day return policy from the date your order is delivered.
  • To be eligible for a return, the item must be:
    • Unused and unworn.
    • In its original condition with all tags attached.
    • In its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Products that have been used, washed, or damaged by the customer.
  • Items without original tags or packaging.
  • Clearance or sale items (unless received damaged or defective).

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days through the original payment method or as agreed with our support team.

Exchange

  • We only replace items if they are defective, damaged, or if you received the wrong product.
  • Exchange requests must be made within 7 days of delivery.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, ALMUSAIR will cover the return shipping cost.
  • For all other returns, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding your return or refund, please contact our customer support team before sending the item back.

Thank you for shopping with ALMUSAIR.